Best of Budapest & Hungary

27 February 2025. Budapest Airport, part of the VINCI Airports network, has been named the best airport in Europe in the category of airports with 15-25 million passengers for the second time in two years. The recognition, given by Airports Council International, is one of the most prestigious awards in the airport industry, based on direct feedback from passengers.

    Based on passengers’ experience, Ferenc Liszt International Airport, which celebrates the 75th anniversary of its opening this year, has been voted the best airport in Europe for the second time after 2022. The award was bestowed on Budapest Airport by Airports Council International (ACI).

    “Congratulations to the entire team at Ferenc Liszt International Airport for your remarkable achievement in the Airport Service Quality (ASQ) Awards!” said Justin Erbacci, director general of ACI World, commenting on the award. He added: “Your airport is one of the best airports globally for customer experience, as chosen by passengers themselves. Keep raising standards!”

    “We are honoured and proud that passengers have once again voted Budapest Airport the best in Europe. This is the most important confirmation we can get, as passengers give us real-time feedback on what we are working for every day,” said Francois Berisot, the CEO of Budapest Airport.

    Budapest Airport participates every year in the international Airport Service Quality (ASQ) survey, in which passengers rate airport services based on 37 different criteria. Overall passenger satisfaction exceeded 4 out of 5 in every quarter of 2024, with the top rated criteria regularly including the speed and seamlessness of security screening, the courtesy of airport staff and security screeners and orientation at the airport.

    The survey was conducted by Airports Council International (ACI), with the support of travel technology company Amadeus. The programme surveyed passengers at 400 airports around the world about the quality of the services they received during their stay at the airport, ensuring that they were able to rate the passenger experience based on fresh experiences.